Procedure of office moving service
Step 1: Request recognition
- Get customer’s request
- On site survey to estimate amount of stuffs to be moved.
- Make up moving plan
- Inform and confirm with customer about moving plan and moving quotation.
Step 2: Contract signing.
- When all terms are agreed, we will sign the contract
Step 3: Contract execution
- Before moving, we will discuss again with customer about our plan on site.
- We will start remove furniture as table, cabinet, air conditioner, fridge…
- Classify stuffs by owners, departments, type of stuff
- All stuffs will be wrapped and packed appropriately to ensure highest safety.
- Books, document to be put in plastic box with Red Ant logo
- Fragile stuffs like glass, bow, ceramics… will be wrapped in standard paper and put into the box with mark of fragile stuffs.
- Electronics will be wrapped in soft material then put into the box with mark of important stuffs.
- When all stuffs are packed, our staff and customer will check and count again every box and package and sign in paper to avoid confusion.
- All stuffs will be transported on truck from old to new destination.
- Assemble all stuff back
- Arrange stuffs as request of customer
- Tidy up the site and collect material, box… If customer want to borrow our material, please deposit 20,000vnd/ box; 100,000vnd/blanket. The deposit will be refunded when you return material.
Step 4: Check and take over
After all work complete, our staff and customer will check again with signing the take over and evaluation letter.
Step 5: Payment
We appreciate payment by cash after checking and taking over. Otherwise, please pay by cash or bank transfer within 7 days after receiving invoice.
Our responsibility after moving
- We compensate 100% in any case of broken or missing which is due to our fault.
- For the stuffs with value from USD 5000 above, we recommend customer to buy insurance for it. We just take the responsibility for stuffs with value below USD5000.